Shipping policy

Shipping Policy

Last Updated: August 11, 2026

Thank you for shopping with TheSweetTee.co! We want your shopping experience to be as easy and enjoyable as possible. Below you'll find information about how we process and ship your order.

Free Shipping

We are happy to offer free shipping on orders placed through TheSweetTee.co.

The shipping cost shown at checkout will be $0 for qualifying orders.

Order Processing

Because our products are made to order, please allow approximately 2–5 business days for your order to be processed and prepared for shipment.

Processing time is separate from shipping time.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

During holidays, sales, new product launches, or periods of unusually high order volume, processing may take a little longer.

Shipping Times

After your order has been processed, delivery time will depend on the shipping carrier and destination.

For most U.S. orders, delivery is generally expected within approximately 3–7 business days after shipment.

Please keep in mind that these are estimates, not guaranteed delivery dates.

Shipping times may be affected by:

Carrier delays
Severe weather
Holidays
High shipping volumes
Incorrect or incomplete addresses
Other circumstances outside of our control

We appreciate your patience if your package takes a little longer than expected.

Order Tracking

When tracking information is available, we will send it to the email address provided when you placed your order.

Please allow some time for tracking information to update after your package has been shipped. Occasionally, a carrier may not show movement immediately after receiving the package.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before completing your order.

Once an order has entered production or shipped, we may not be able to change the shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your building's management.

If you still cannot locate the package, please contact us and we will do our best to assist you.

For packages that are delayed or appear to be lost in transit, please contact us so we can investigate the shipment and determine the appropriate next steps.

Damaged or Incorrect Orders

We want you to receive your order exactly as expected.

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include your order number and clear photographs of the item and the problem so we can review the issue and work toward an appropriate resolution.

Please see our Refund & Return Policy for additional information.

Multiple Items in an Order

If you purchase multiple products, your items may occasionally arrive in separate packages.

This can happen because products may be produced or shipped from different fulfillment locations.

If your order arrives in more than one package, you will not be charged an additional shipping fee for the separate shipments.

International Shipping

At this time, TheSweetTee.co primarily ships to customers within the United States.

If international shipping becomes available, we will update this policy with information about eligible countries, shipping costs, delivery times, customs, and applicable duties or taxes.